FAQ

GENERAL ISSUES

What is an Escape Game / Escape Room?

In an Escape Game or Live Escape Game, you are “locked” into a room for 60 minutes. To “escape” from the room, you have to master different challenges.

Who is the game suitable for?

For everyone who enjoys innovative, new and sometimes crazy ideas.  Our Escape rooms are suitable for teambuilding and business events as well as for private visits and parties with friends and family.

What is the optimal group size?

We recommend a group size of 4-5 players. Of course you can also just play in pairs or in a larger group (the price depends on the group size).

From what age can I play?

From a minimum age of 6 years, with an adult accompanying person. From the age of 16 you don’t need an accompanying person. There are no upper limits, especially since our riddles are designed for brains and not for strength.

How big are your rooms

They are designed for 4-6 players. That’s all we’ll reveal here.

What clothes should I wear?

There’s no dress code and you don’t need any special equipment. However, we recommend something comfortable.

What languages do you offer?

German and English.

BOOKINGS AND CHANGES

How can I book?

Just click here to go directly to our booking system

Can I come and play spontaneously, without prior booking?

You can try – but we are usually fully booked. Therefore, we strongly recommend to ask by phone in advance.

How can I change my booking?

You can change your booking up to 2 days before your date, after that a fee of 25€ will apply.

How can I cancel my booking?

You can cancel your booking up to 4 days before your date – after that you will be charged a 25€ administration fee. If the appointment is cancelled after a period of two days, the full costs will be charged. We ask for your understanding.

A technical error occurred during my booking – what should I do?

If you did not receive a booking confirmation or something went wrong with your PayPal payment, please contact us by phone or email.

I have booked the wrong room – can I still change it?

If you have a voucher for a certain room, you can only redeem it for this room! A change is unfortunately not possible.